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Employee Info

​​​COVID-19: What Employees Should Know


Frequently Asked Questions:


Policies related to leave and building closures:

Local Government

Coverage due to weather and/or emergency 

Leave policy


Coverage due to weather and/or emergency

Leave policy


Kronos documentation:

Albemarle County employee medical plan participants

Testing for the virus:
If you are a member of our medical plan, you will pay $0 out of pocket cost for coronavirus (COVID-19) screening tests if these are deemed medically necessary (as recommended by a hospital or your provider), regardless of whether the test shows a positive or negative result. This applies to both of our plans (Albemarle Select and Albemarle Choice).
Provider visits:
  • CALL your provider before you go in, particularly if you are experiencing symptoms like fever, dry cough, and shortness of breath.
  • If you are already scheduled for an exam in the next few weeks, call your provider to see if you can/should reschedule.
  • If you have a PCP (Primary Care Physician), call for guidance before going to an Emergency room for non-life threatening situations.
  • Don’t have a provider? If your doctor isn’t available for some reason, Anthem will help you find alternate care. Go to the main page on to log in and search for a doctor, or call the Member Services number on your ID card.
Options to in-person provider visits:
During this time, you may wish to avoid provider offices whenever possible. Consider LiveHealth Online, your Anthem tele-health option. LiveHealth Online is a service that connects you to a doctor through a live video chat on your phone, tablet, or computer. While LiveHealth Online providers are trained to screen for COVID-19 and make recommendations for care, you can also consult with a provider about any medical issue impacting you or your family, including specialists in allergies, psychology and psychiatry. Want to learn more? Visit LiveHealth Online.
Be prepared:
  • Do you have your current Anthem enrollment card for you and your covered family members? If you have a smartphone, installing the Anthem Sydney Health app is a simple way to ensure you always have your enrollment info with you – wherever you go.
  • Do you have a supply of your important medications? Anthem is relaxing early prescription refill limits for members who wish to receive a 30-day supply of most maintenance medications, where permissible. Have you tried Anthem’s home delivery pharmacy option? Many prescriptions can be ordered online via IngenioRx, Anthem’s pharmacy manager. When you use the mail order service, IngenioRx will send you three months of your meds at one time, shipped to you directly. You don’t even have to pay for postage! Login to your account to see if you can convert from retail to mail order. The 90-day fill option is also available at select retail pharmacies. If you have questions, or need assistance, you can call the Pharmacy Member Services number on the back of your Anthem ID card for guidance.
  • Have a plan in case you get ill. If you live alone, or are a single parent, reach out to a friend, family member, or neighbor to check-in regularly. If you care for someone who cannot care for themselves, have a plan for their care.


Local Government Staff: 
Reconstitution Guidance for Phase 1, Phase 2 and Phase 3

School Division Staff:
Accommodations and Leave Requests


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COVID Self-Monitoring Log

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Families First Coronavirus Response Act




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